www.mombabysite.com
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Product always receives high satisfaction ratings from our customers
  • Item Type: Mat
  • Material: EVA
  • Size: 200 x 180 x 0.5 cm, 180 x 120 x 0.5 cm
  • Features: Soft Mat, Children’s Mat, Kid’s Mat, Developing Mat, Crawling Mat

SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of mombabysite.com (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://mombabysite.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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K***A
16 Feb 2020

The mat is good. It's not cold. The picture is bright. The size just came up. Whole. Washed and forward)

N***k
15 Feb 2020

Good mat. I advise

T***a
14 Feb 2020

A good mat, double-sided if not for creases from what was folded. and so soft, the child liked.

*.
14 Feb 2020

The order was paid, but the store did not hurry to send the order. Contacted him, it was not available. Offered a different color and the next day sent the order. Delivery from Russia to St. Petersburg about two weeks.

I***a
13 Feb 2020

I liked the rug. Bright, beautiful. Thank you store

P***p
13 Feb 2020

Good, odorless, not slippery. Went a week in Balashikha from the Russian Federation, with the store did not communicate

D***v
13 Feb 2020

Excellent mat, juicy colors, thickness enough 0,5, thicker and not necessary, will be sold. The surface thought would be smooth, but it is honeycomb, I think with time will have to brush. But it will have to be used and understood. While easy to clean and wipe. Soap with soap and sponge under the shower. Thanks to the store, did not have to communicate, quickly sent the goods.

M***m
11 Feb 2020

From the moment of placing an order and until receiving the parcel, it took 10 days, which was very pleased. After unpacking there was a slight smell, which after a day disappeared. The child is very pleased. The surface of the mat is not slippery, which is very convenient for the child, as only learning to crawl. I recommend to order!

U***u
11 Feb 2020

The mat is excellent! Big Well wiped. Came very quickly to Moscow. Recommend both product and store

T***a
11 Feb 2020

Very big and beautiful. The child is happy.

G***h
10 Feb 2020

Great mat, thank you

U***a
10 Feb 2020

Cool mat! The store put as a gift stickers and keychain

V***u
8 Feb 2020

The mat came very quickly in 12 days, the delivery was chosen from the Russian Federation. Very satisfied with them, beautiful, bright, odorless, was packed in a personal handbag, which is very convenient in future storage!!! In general, I advise, Pts cool))

O***r
8 Feb 2020

Good mat, soft, bright. Large in size., you can fold and take with you on trips.

I***a
7 Feb 2020

The store sent the goods quickly, but went to Belarus for a long time more than 2 months

Super hot! Several others have checked this out in the last few hours

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